The Average Customer Isn’t Stupid, Just Tired

I recently contacted the electric company to pay a bill by phone. Here is the conversation.  Mind you, this is me trying to give a company money.  For ease of reading, the plain text is me on the phone, the italics are the various reps I spoke to at the electric company.  I should mention that the live person came on only after I pushed a series of about thirty seven buttons to make my selection of services.

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