In almost every corporate workshop I conduct I tell people about my friend Dave. Dave has been married to his wife Joan for a long, long time. Their marriage lasting so long is not, in and of itself, a remarkable thing. What is great to see is how well they get along. During one visit I asked Dave how he managed such a happy and connected relationship. He said, “I decided a long time ago that you can either be right or you can be happy. The person who is right sleeps on the couch.”
If the Customer Ain’t Right, You Ain’t Happy
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