The following is a phone conversation I had with the customer service department of a company that sold me bookkeeping software.  This is the most popular software for home and small business bookkeeping in the country.  After the US government changed the regulations about Social Security payments, my software got confused.  When I tried to enter a payroll transaction using the new amounts, the program gave me the same look my seven year-old stepdaughter gives me when I sing in the car.

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